tag:blogger.com,1999:blog-9210244490645736884.post3180913703281140374..comments2010-03-08T21:40:06.999ZIan J Cotteehttp://www.blogger.com/profile/00504924271686596427noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-9210244490645736884.post-33831639499123521362010-03-08T21:40:06.993Z2010-03-08T21:40:06.993ZTried to buy a Dell Studio ... Dell offers a great website and personalization is the key differentiator for me that it has offered over the years.<br /><br />However when the order has been completed the trouble started. My orderd started to get delayed ... Total waiting time 6 weeks!! So I decided to cancel the order.<br /><br />Interestingly the customer service team - when I phoned to cancel did not even bother asking why and try to see if they could retain my business. For all they know I could be a seriously annoyed IT manager who might consider changing their PC office supplier.<br /><br />Here are the changes I would like to see from dell:<br /><br />1) As you placed the order you should be able to see the delivery date.<br />2) You should be able to see the delivery date as you change components so you could immediately see the impact of personalizing an item<br />3) When a date is given for delivery - that date must remain the same - I sold my laptop based on the Dell delivery date and I ended up without a laptop!<br />4) If the order is delayed - when phoning customer service - they should be able to tell you what part is missing and if it is possible to accelerate the delivery by replacing the item which is missing with an alternative one<br /><br />All in all a poor experience - I would not recommend Dell to anybody as a pers nal home use. <br /><br />The ordering system looks flashy but it is clearly not backed up by a solid and reliable back office system that can give you a simple information such as a delivery date. The customer experience is poor the customer service centre un-helpful and disappointing.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9210244490645736884.post-4484714676126885772009-07-01T00:20:34.519+01:002009-07-01T00:20:34.519+01:00Typical Dell. Left doesn&#39;t know what the right is doing, and no one is empowered to do anything.Anonymousnoreply@blogger.com